ONORA is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website www.onorajewels.com.
By accessing our website or purchasing from us, you agree to the practices outlined in this policy.
1. Information We Collect
When you make a purchase or interact with our website, we may collect the following personal data:
-
Your name, email address, phone number, billing and shipping address
-
Your IP address and browser details (when you browse the site)
-
Payment details (securely processed via third-party payment gateways)
-
Communication preferences (e.g., email subscription or WhatsApp updates)
This data is used solely for order processing, customer service, and improving your shopping experience.
2. Use of Your Personal Information
We use your information for purposes including but not limited to:
-
Processing and fulfilling orders
-
Delivering updates and transaction notifications
-
Customer service and support
-
Email marketing and promotional communications (only with your consent)
-
Improving website performance and user experience
With your permission, we may also send you emails or SMS updates about new product launches, offers, or brand updates.
3. Sharing of Personal Information
We may share your information with:
-
Trusted third-party partners (logistics providers, payment gateways, marketing platforms) who help us deliver services
-
Company affiliates or joint ventures, where necessary, for business operations
-
Legal or regulatory authorities, if required by law or in compliance with a legal obligation
We ensure all third parties are contractually bound to maintain the confidentiality of your data and use it only for authorized purposes.
4. Business Transfers
In the event of a merger, acquisition, reorganization, or asset sale, your personal data may be transferred as part of that transaction. We will ensure that any such transfer is handled securely and in accordance with this Privacy Policy.
5. Email Communication and Opt-Out
You are in full control of the emails you receive from ONORA. You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link provided in the footer of our communications.
Transactional emails related to orders, shipping, or returns will still be sent as part of service fulfillment.
6. Data Deletion Requests
You may request the deletion of your personal data at any time by writing to us at wecare@onorajewels.com. Please note that deletion of certain data may restrict access to features such as order tracking or future purchases.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your data. However, no online transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security during internet transmission.
All payment-related data is processed using encrypted and PCI-compliant gateways. ONORA does not store sensitive payment information.
8. International Users
If you are accessing ONORA from outside India, please note that your data may be transferred and stored on servers located within India. By using the site, you consent to this transfer and processing under Indian laws.
9. Updates to This Privacy Policy
ONORA may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business operations. The latest version will always be available on this page. Continued use of the website implies your acceptance of the revised terms.
10. Protection Against Phishing
ONORA will never ask for sensitive details like your credit card number or personal identification via email, phone calls, or SMS. If you suspect any suspicious communication, please contact us immediately.
11. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or your personal data, please reach out to us:
-
Email: wecare@onorajewels.com
-
Phone: +91-8800885355 (Monday to Saturday, 10 AM – 7 PM)
